Patient Infor­ma­tion

Preparation

Onslow Memorial Hospital would like your visit to be a comfortable one. The information provided below is to help you prepare for your stay.

  • Review your health insurance and disability insurance policies (see "Insurance" tab for more information).
  • Appoint a primary contact for the hospital to communicate with on your behalf.
  • Let necessary family or close friends know about your upcoming procedure.
  • Arrange child and pet care in case of a longer than expected stay.
  • Pay any bills that may come due during your stay.
  • Let your immediate supervisor or your employer’s human resources department know that you will be undergoing a health-related procedure (you do not have to share any details other than expected time off needed, gently reminding them that your health care is confidential information)
  • Arrange for a friend to drop you off and drive you home as certain procedures will require transportation help.
  • It may be a good idea to also ask a friend to stay with you the afternoon or evening after your procedure. Make sure this person understands what your procedure was, has your doctor’s phone number and is aware of your medication and nutrition needs.
  • Arrange child and pet care appropriate for your expected stay.
  • Familiarize yourself with the Onslow Memorial Hospital campus using this map.

  • Current insurance card
  • Valid picture ID
  • Anything your doctor may have asked you to bring
  • A list of all current medications (prescribed and not), supplements, vitamins, eye drops, herbs, inhalers, etc.

  • Advance directive (living will or healthcare power of attorney) if you have one
  • List of important contacts including family members, doctor, employer and an Appointed Healthcare Advocate if you have one
  • Eyeglasses or contacts (with case and solution), dentures, hearing aids and comfortable, grippy-soled shoes or slippers
  • Change of clothing (loose and comfortable)
  • A small amount of pocket money
  • Reading material, word puzzles, mp3 players (with headphones)
  • Your own pillow, if you prefer
  • Toiletries
  • Earplugs and sleeping mask

  • Large amounts of cash
  • Multiple credit cards
  • Jewelry
  • Cigarettes or other tobacco products
  • Alcohol
  • Weapons

Arrival

Your visit to Onslow Memorial Hospital or one of its affiliated practices will typically be coordinated by your physician. Please confirm this has been done on your behalf. Also, be observant of any pre-appointment instructions you may have been given by your doctor regarding diet, medication or anything else. Your doctor may also ask you to bring certain information, such as lab results, with you to your hospital appointment. If you are unable to keep an appointment, please call and notify the department you had the appointment with at least 24 hours in advance. Provide them with the name of your physician and date and time of the appointment you are cancelling. Please be prepared, if possible, to reschedule your appointment on this call to stay on track with your healthcare plans.

You do not need an appointment for an unplanned emergency visit. Please directly proceed to the Emergency Department's admissions desk to check in. For more about Emergency Services please see this page.

To familiarize yourself with parking and specific destinations within the Onslow Memorial Hospital campus, please refer to our Parking & Locations map.

Upon arrival, check in at the Registration Desk in the Outpatient Waiting Area. If you are a returning patient you will be asked for:

  • A valid photo identification card
  • Current insurance information (your insurance card is fine)
  • A co-payment if required depending on your insurance plan

New patients (your first visit) should arrive 30 to 45 minutes prior to their appointment. In addition to presenting the above items it will be necessary to complete all patient information forms necessary to register at the hospital.

See "Insurance" tab on this web page for specific information about coverage and claims. Payment for medical and surgical services are expected at the time of service. Onslow Memorial Hospital accepts cash, check, Discover, MasterCard and Visa.

Insurance

Onslow Memorial Hospital accepts most insurance plans. Check with the Registration Clerk or the Billing Office to clarify that we accept your plan. Before your hospital visit we recommend that you familiarize yourself with your current health insurance policy, especially regarding coverage of expected procedures. Get pre-approvals if necessary. Remember to check annual and lifetime maximums. Also check the details of your disability insurance and any supplemental insurance coverage. Clarify effective dates and the range of benefits. Patient "out-of-pocket" payment for medical and surgical services are expected at the time of service. Onslow Memorial Hospital accepts cash, check, Discover, MasterCard and Visa.

Patients are directly responsible for the payment for medical and surgical services. As a courtesy, we will submit insurance claims to the insurance company. Because a health insurance policy is a contract between a patient and an insurance company, in no way can Onslow Memorial Hospital guarantee payment of an insurance claim. Should an insurance company deny or pay only a portion of an insurance claim, it is the responsibility of the patient to dispute the claim with the insurance company. Patients are expected to pay all unpaid insurance claims. If you have any additional questions regarding this policy, please contact the Patient Accounts Office at (910) 577-4703.

Discharge

Discharge Planners are available to provide the support to prepare you for a smooth return to your home and community. These planners will visit your room and confidentially discuss your individual needs prior to discharge. They will assist in identifying and obtaining resources, both within the hospital and in the community which may be helpful to you.

The Patient Portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records from anywhere. For more information, click here.

  • Home Health Agencies
  • Hospice Agencies
  • Department of Social Services
  • Skilled Nursing Facilities
  • Rest Homes/Assisted Living
  • Vocational Rehab

The Discharge Planners work closely with your physician to identify and address any need you may have upon discharge. We can assist in coordinating Medicaid and Social Security Disability applications, as well as a variety of other needs:

  • Acute Inpatient Rehabilitation
  • Transfer to V.A. Hospitals
  • Pharmaceutical Assistance Programs

A Discharge Planner can be contacted by calling (910) 577-2493 or (910) 577-2345, Monday through Friday during the day. On weekends, holidays and in the evening, assistance is available by calling (910) 577-2345 and asking for the Person On Call for Discharge Planning.

FAQs

The spread of many viruses can be avoided by thorough hand washing, and by coughing or sneezing into the bend of one's arm (not into hands or into the air). We ask that all guests wash hands and/or use hand sanitizer every single time before entering patient areas.

If visitors are suffering from any type of illness, have recently been exposed to a communicable disease (even if they think they don’t have it), have a fever (even a minor one) or have a rash, we ask that they do NOT visit patients. Instead, please consider asking them to call or send a card to let you know they are thinking of you.

Convenient Visitor Parking areas are clearly designated at the front of the hospital. There is no charge for our patients' guests! Handicapped parking can be found in every Visitor Lot. If a guest is picking you up, we ask that they park in the Visitor Parking area until you have been released, at which time they can use the drive-through canopy area to pick you up.

Yes, and there are two options:

  • Onslow United Transit System (OUTS) can provide people with non-emergency transportation services through our Demand Response or Dial-a-Ride program. The OUTS hours of operation are 7:30 a.m. to 4:30 p.m., Monday - Friday. To request transportation, please call OUTS at (910) 346-2998. For people who are hearing- or speech-impaired, call (800) 735-2962 (TTD) or (800) 735-8262 (voice).
  • Jacksonville Transit makes stops at Onslow Memorial Hospital throughout the day. Online, go to www.ci.jacksonville.nc.us and click on “Jacksonville Transit.” Or, call (910) 938-RIDE (7433) Monday - Friday, 6 a.m. to 6 p.m. for personalized help with bus routes.

No, visitors use the front entrance to Onslow Memorial Hospital and ask the volunteer at the front desk for assistance to find patients.

Yes. It is located near the cafeteria on the first floor of the hospital.

Absolutely. Hospital Security personnel are constantly available to address issues and protect any patient who expresses a personal security concern or feels harassed by any guest. In addition, our visitors should feel safe on our premises.

No, they do not. However, please make sure the area of the hospital to be visited has no special hours or restrictions (for example, Labor and Delivery or the Intensive Care Unit).

Onslow Memorial Hospital's cafeteria, now with a seating capacity of 150, is where visitors will find superior quality and a wide selection of menu items, featuring our hot entrée bar, 30-item salad bar, and our grill that serves popular short-order items. The cafeteria is open 24 hours a day (with brief closings for cleaning and preparation), 7 days a week.

Our Food and Nutrition Services Department offers several special programs. For example, we provide one guest tray, free of charge, at each meal for a pediatric patient’s family member or visitor. In addition, it is our policy to offer guests complimentary coffee and/or ice tea.

The answer to that question is “sometimes yes.” However, visitors must receive permission from the charge nurse or the patient’s attending physician. One parent or legal guardian is permitted to stay overnight with their child on the Pediatric Unit. When staying overnight is not a viable option, please know that we are always here to answer phone calls from family members who want to stay updated on your status, day or night.

Yes, and guests are welcome to visit it. The Chapel is located just off the main lobby on the first floor and is open to everyone for quiet meditation and prayer. In addition, there are gazebos and picnic tables outside the front of the hospital. Near the Onslow Radiation Oncology Center, patients and their guests can relax on a bench in the healing garden, a project of Leadership Jacksonville-Onslow.

Pastoral Volunteer Committee members are always available, but only at the request of the patient and/or family member as we respect a patient’s right to all decisions regarding spiritual care.

In many situations, yes. Again, the answer to that question will depend on the location and status of the patient. For example, direct calls to patients who are in the Intensive Care Unit (ICU) may not be possible; however, family members will be able to call the ICU for patient updates, day or night. Onslow Memorial Hospital Main Number: (910) 577-2345

Any mail and flowers should be addressed to the patient by name, in care of:

Onslow Memorial Hospital
317 Western Blvd.
Jacksonville, NC 28546