Vis­i­tor Information

We encourage you to review these frequently asked questions about visiting patients.

Due to the COVID-19 pandemic, visitor restrictions have been implemented. Please view the latest restrictions here.

For more information about COVID-19, click here.

All approved companions must pass a health screening and will be subject to a health screening at any time. An appropriate mask will be provided to companions during the screening process if they don’t already have one. Companions will be required to wear the mask at all times and will not be allowed to remain in the hospital or clinic without one regardless of the reason they provide for being unable to wear a mask.

OMH remains committed to patient and family-centered, safe care throughout our hospital and all of our outpatient healthcare facilities. As the COVID-19 situation has evolved over the last few weeks, our policy is evolving to reflect these changes as well.

These restrictions have been put in place to protect everyone’s safety. Universal precautions have been implemented to lower the risk of transmission. The best scientific data and expertise inform us that “physical distancing” is an essential element in successful efforts to contain the spread of COVID-19. We must do our part to support these guidelines and remain a good community partner.

We also encourage the use of electronic communication for “virtual visitation”, such as FaceTime, Google Duo and Skype, in place of in-person visitation wherever possible. OMH will provide devices to our patients who don’t have the means to support a virtual visit.

These visitor restrictions may be revised as the COVID-19 situation evolves.

Where can I park? Do I need to pay?

Convenient Visitor Parking areas are clearly designated at the front of the hospital. There is no charge—you are our guest! Handicapped parking can be found in every Visitor Lot. If you are picking up a discharged patient, we ask that you park in the Visitor Parking area until the patient has been released, at which time you can then use the drive-through canopy area to pick up the patient.

Can I get to the hospital via public transportation?

Yes, and there are two options:

  • Onslow United Transit System (OUTS) can provide you with non-emergency transportation services through our Demand Response or Dial-a-Ride program. The OUTS hours of operation are 7:30 a.m. to 4:30 p.m., Monday - Friday. To request transportation, please call OUTS at (910) 346-2998. If you are hearing- or speech-impaired, call (800) 735-2962 (TTD) or (800) 735-8262 (voice).
  • Jacksonville Transit makes stops at Onslow Memorial Hospital throughout the day. Online, go to www.ci.jacksonville.nc.us and click on “Jacksonville Transit.” Or, you can call (910) 938-RIDE (7433) Monday - Friday, 6 a.m. to 6 p.m. for personalized help with bus routes.

Is there a special visitor entrance?

No, please use the front entrance to Onslow Memorial Hospital and ask the volunteer at the front desk for assistance in locating and directing you to the patient you are visiting.

Is there an ATM in the hospital?

Yes. It is located near the cafeteria on the first floor of the hospital.

Does Onslow have patient and visitor security?

Absolutely. Hospital Security personnel are constantly available to address issues and protect any patient who expresses a personal security concern or feels harassed by any guest. In addition, our visitors should feel safe on our premises.

Where can I eat?

You are invited to enjoy our Onslow Memorial Hospital cafeteria, please click here for more information.

Is there a chapel or quiet place?

Yes, and you are welcome to visit it. The Chapel is located just off the main lobby on the first floor and is open to everyone for quiet meditation and prayer. In addition, there are gazebos and picnic tables outside the front of the hospital. Near the Onslow Radiation Oncology Center, patients and their guests can relax on a bench in the healing garden, a project of Leadership Jacksonville-Onslow.

Pastoral Volunteer Committee members are always available, but only at the request of a patient and/or family member as we respect a patient’s right to all decisions regarding spiritual care.

May I send a small gift or flowers to a patient?

Yes, and that would be wonderful! Our Gift Shop volunteers can help you with your choice, take your order, and see that it is delivered to the patient’s room. For more information on the gift shop, click here.

May I call a patient’s room?

In many situations, yes. Again, the answer to that question will depend on the location and status of the patient. For example, directly calling a patient who is in the Intensive Care Unit (ICU) may not be possible; however, if you are a family member, you will be able to call the ICU for information and updates on your loved one’s condition, day or night. Onslow Memorial Hospital Main Number: (910) 577-2345

Mail and flowers should be addressed to patients by name, in care of:

Onslow Memorial Hospital
317 Western Blvd.
Jacksonville, NC 28546