Onslow Memorial Hospital is committed to promoting a Culture of Compliance.
It is our responsibility to act ethically and in accordance with the Code of Conduct, applicable OMH Policies, and relevant laws, rules, and regulations to provide people in our community with quality medical services delivered in a friendly, safe, and caring environment. Everyone working with our organization (including employees, physicians, contractors, vendors, and volunteers) are accountable for compliance results and compliant behavior, which is expected at all times.
Our organization takes its responsibility to comply with the law very seriously and has taken steps to prevent, detect, and correct legal violations throughout the system. You can help encourage and cultivate our growing Culture of Compliance by always abiding by applicable policies, laws, and regulations. Your supervisor can help you understand the expectations for your work area. If you have doubts, about whether something is compliant, speak up and ask your supervisor, department leader, or Compliance Office for clarification. Promptly report concerns to your supervisor, the Compliance Office, or the Compliance Hotline.
Communicating Compliance Concerns
All forms of communications with the Compliance Office are held in the highest regard and strictly confidential.
Anyone may raise issues, concerns, and complaints anonymously when contacting the Compliance Office or reporting through the Hotline. Onslow Memorial Hospital utilizes this hotline to provide an avenue for employees or interested parties to report suspected inappropriate activity involving OMH or its employees or agents.
To assist in investigating any compliance concerns, providing sufficient information and some contact information allows the Compliance Office to follow up in a thorough manner. The Compliance Office will keep the reporting employee's identity confidential, to the fullest extent practicable and or allowed by law.
Retaliation is not permitted against anyone who seeks advice, raises a concern, or reports misconduct to the Compliance Office in good faith. Suspected retaliation should be reported immediately to the Compliance Office.
Please feel free to raise any Compliance-related questions and concerns by:
- Contacting the OMH Compliance Office
Compliance Officer: Erin Tallman (910) 577-4731
Compliance Coordinator: Michelle Benitez (910) 577-4817
Emailing the Compliance Office at ComplicanceOffice@onslow.org
Contacting the Privacy Office
Phone: (984) 974-1069
- Voicing an anonymous concern through the Compliance Hotline
- Mail questions or concerns to:
Compliance Office, Onslow Memorial Hospital, 241 New River Drive, Jacksonville, NC 28545
As a reminder, the Hotline is open to callers 24 hours a day, 7 days a week.
Code of Conduct
The Code of Conduct is the foundation of our corporate culture and a key element of our Compliance Program. The purpose of the Code of Conduct is to reinforce Onslow Memorial Hospital's institutional values and serve as a guide for moral, ethical, and legal behavior throughout our entire organization. Adherence to the Code of Conduct promotes Onslow Memorial Hospital's reputation for integrity and honesty in our community, and also ensures that we are compliant with applicable laws, rules, and regulations. It is the responsibility of our workforce to read, understand, and abide by the Code of Conduct.
Any questions or concerns of potential violations of the Code of Conduct or applicable policies, laws, or regulations, must be reported to the supervisor, Compliance Office, or Compliance Hotline.
- Demonstrate Honesty, Integrity, and Professionalism at all Times
- Abide by the Code of Conduct and Applicable Laws, Regulations, Policies, and Procedures
- Honor Patient's Rights
- Provide Quality Care
- Provide Medically Necessary Care
- Preserve Confidentiality and Information Security
- Use Social Media and Technology Responsibly
- Support Diversity and Inclusion
- Work Safely
- Compete Fairly
- Record and Report Information Appropriately
- Document, Code, Bill, and Collect Appropriately
- Do Not Do Business with Excluded Individuals or Entities
- Cooperate with Inquires, Audits, and Investigations
- Use Resources Responsibly
- Conduct Political Activity and Fundraising Appropriately
- Disclose and Appropriately Manage Conflicts of Interest
- Prohibit Bribes, Kickbacks, or Payment for Referrals
- Prohibit Certain Inducements Affecting Patient Choice
- Report Compliance Concerns without Fear of Retaliation
The OMH Compliance Office authors, or assists other departments in authoring policies and procedures to address regulatory requirements, identified areas of risk, and ethical business practices.
Employees may access Compliance policies by visiting the Compliance Policies page of the OMH Intranet Site.
If you have any questions or are in need of further assistance, please do not hesitate to contact the Compliance Department for clarification.
Training & Education
Onslow Memorial Hospital recognizes that education and training is critical to an effective Compliance Program
OMH requires all new employees to attend mandatory compliance education presented during initial orientation and to complete the required education through our computer based learning management system. The Compliance Training and Education policy (available to employees through our Intranet page) outlines the timely completion of required Compliance training by all new workforce members.
As outline in the Compliance Training and Education policy (available to employees through our Intranet page), OMH requires all existing employees to complete mandatory annual compliance education and training as part of their condition of continued employment to allow staff to be aware of laws and regulations relating to corporate/professional ethics, and good business practices. No employee is exempt from this training.
Core compliance components covered during education and training:
- OMH Code of Conduct
- Conflict of Interest
- Review of OMH Compliance Program
- Fraud, Waste, and Abuse Precention
- Duty to Comply with Laws and Regulations
- Duty to Report Misconduct
Onslow Memorial Hospital would like to thank you for your partnership in helping us to provide exceptional service to our Medicare beneficiaries. The centers for Medicare and Medicaid services (CMS), in its regulatory guidance, refers to our contracted partners as first-tier, downstream, and related entities (FDRs).
OMH is required to effectively manage and oversee our FDRs that assist us in providing administrative and/or health care services for our Medicare beneficiaries.
As an FDR contracted to provide administrative or health care services for our Medicare patients, you are required annually and within 90 days of hire, to compete our mandatory education outlining our Code of Conduct and additional compliance policies and procedures currently in place. Please complete the following steps to ensure a compliant and effective onboarding process.
- Complete the mandatory compliance education listed below.
- Once you have completed the education, please fill out the attestation.
- Upon completion, you are responsible for providing a copy of the attestation to your employer/contractor. We advise that you also retain a copy for your personal records.
- Education must be completed within 90 days of hire and annually thereafter.
Attestation: Downstream Entities Compliance Education Attestation
For any compliance related questions or concerns, please contact the Compliance Office at (910) 577-4817, (910) 577-4817 or via email at ComplianceOffice@onslow.org
The OMH Compliance Program is oversen by the Finance and Compliance Committee of the Board of Directors.
The Compliance Program is administered by the Compliance Office, and led by OMH Compliance Officer, who is responsible for administering the program with the support of the Compliance Coordinator. Together, they are responsible for the day-to-day implementation of the Compliance Program.
The Compliance Program received support from the Executive Leadership, the Compliance Committee, and applicable UNC Roundtables.
The Compliance Office does not make operational decisions, but is available to advise and assist with applicable policies, rules, and regulations. Do not hesitate to reach out to the Compliance Office with questions or concerns.
Auditing & Monitoring
The OMH Compliance Office creates an annual audit work plan, based upon a risk assessment, to guide Compliance monitoring and auditing activities throughout the organization.
A risk assessment is conducted prior to each topic being added to the work plan and helps determine overall risk or vulnerability areas to the organizations. Factors considered in our risk assessment include financial, regulatory, operational, likelihood, inherent complexity, and exiting environment of controls.
The annual work plan is reviewed and approved by the Compliance Officer as well as the Finance and Compliance Committee of the Board of Directors.
The Compliance audit process is a collaboration with operational key stakeholders across the organization. Throughout the process we conduct internal and external fact finding missions, review patient medical records, discuss any identified opportunities for improvement with key stakeholders, and make recommendations for improvement which is aimed at reducing the level of risk in a certain area or service. We wrap up the process with a thorough findings report which is communicated to key stakeholders as well as key senior leaders. The goals of our audit work plan efforts are communication, transparency, and action.
The Compliance Office will make appropriate inquiries, investigations, and reports when it becomes aware of potential violations of the Code of Conduct, laws, regulations, or Onslow Memorial Hospital policies and procedures.
As appropriate, the Compliance Office will report potential and actual violations to relevant parties, such as an employee's supervisor or department head, the Chief Medical Officer, Patient Advocacy, Human Resources, the Privacy Office, or government regulators.
Where appropriate, corrective action may be taken to address violations, in accordance with applicable policies or bylaws.
The Compliance Office will retain a summary of the event, the Compliance Office's investigation, the final action taken, and other appropriate documentation.
Response to Detected Deficiencies
Deficiencies may be detected through auditing and monitoring, Hotline calls, and other processes. Potential deficiencies reported to the Compliance Office will be promptly investigated and referred to other parties, as appropriate.
The Compliance Office reports to the appropriate manager or executive any concerns to be addressed or errors to be corrected, with recommended actions, as applicable. Recommended actions may include: revising policies and procedures, developing and implementing training, undertaking discipline/corrective action, and disclosing and returning over payments to government or private payers.
All activities and actions taken to correct deficiencies will be documented.