Patient Nav­i­ga­tors and Patient Expe­ri­ence Sur­veys: Guid­ing the Way to Bet­ter Healthcare

Navigating appointments, treatments, and resources in the complex world of healthcare can often feel overwhelming. Patient navigators serve as a vital support system for patients and their families. At Onslow Memorial Hospital, these navigators are essential team members dedicated to simplifying the healthcare journey and ensuring that patients receive the best possible care.

What Is a Patient Navigator?

Patient navigators are healthcare professionals who provide personalized guidance and support to patients as they progress through their medical experiences. They help ensure that follow-up appointments are scheduled, respond to patient feedback, and connect patients and their families to various resources. Their mission is to reduce stress, streamline processes, and address any barriers that may arise.

These navigators work closely with patients and their families to help them understand their medical options, offer emotional support, and link them with resources such as financial assistance, support groups, or community services. Their role is especially crucial for individuals managing complex conditions like cancer or chronic illnesses, as well as those who require care from multiple specialists.

Patient navigators are more than just resources; they are an integral part of our commitment to compassionate, patient-centered care. No one should face the challenges of healthcare alone, and with patient navigators by your side, you never have to.

After a visit to Onslow Memorial Hospital, patients receive a Patient Experience Survey from Press Ganey. It is important for patients to complete these surveys. By doing so, patients provide Onslow Memorial Hospital with valuable insights into their experiences, which allows hospital leadership to identify what is working well and where improvements are needed. These surveys help enhance the quality of care, refine services, and ensure that patient needs are met.

Your feedback directly impacts the care provided at Onslow Memorial Hospital, helping to create a better, more compassionate healthcare environment. It only takes a few minutes to complete, but the difference your feedback makes lasts a lifetime.