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FAQ
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Can I use telehealth for all of my healthcare needs?

While telehealth is a great tool for addressing most health concerns, there are some instances where you may be asked to come to the clinic. This can include biopsies, imaging, and advanced diagnostics. If you are having a health care emergency, please call 911 or visit the Onslow Memorial Hospital emergency room.

Does my insurance cover telehealth?

Telehealth is still a new technology, and while most insurance plans cover telehealth visits, some do not. Be sure to call your insurance company before scheduling a telehealth visit. You may also be charged a co-pay, much like a traditional visit. Your clinic will review these charges before your appointment. If your insurance does not cover telehealth services, call your clinic to receive an estimate for the cost.

What kind of technology do I need for a telehealth appointment?

Our providers encourage the use of video chat for telehealth appointments. For this, you will need access to a device that has a microphone and a camera (tablet, iPad, smartphone, laptop, desktop computer with webcam). You will also need internet or data service that is stable and at least 10 Mbps. If you do not have access to these items, a phone call may be used to substitute. Visit the technology tab for more information.

How do I get help if I’m having technical difficulties?

Click here for a guide on how to troubleshoot the most common problems patients’ experience. Visit our technology tab to learn more.

Can I schedule a telehealth appointment for my child?

Absolutely! As a parent or guardian, your role in a telehealth visit remains the same as an in-person visit.