The year 2012

The year 2012

The year 2012 was a very good year. I thank everyone for their dedication and their hard work. The year 2012 was a very good year because we all worked together against many challenges. Even though our patient volume was down significantly, our financial picture was better than expected. Our nation’s downward economy was a major factor influencing our patient volume in the year 2012. Year 2013 so far reflects better volumes and better financial results.

As we review the year 2012, several themes come to mind. Number one is our culture. We have spent a great deal of time and effort in building a culture based on the concept of sensing others’ needs that embraces the patient- and family-centered care philosophy. Last year, we all were actively engaged with the Studer Group principles. Through our Leadership Development Institutes and Employee Forums, we have laid a foundation to become better in quality and service. As part of our culture, we have implemented a new evaluation methodology for our executive team and department leaders.

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the second significant challenge we all faced in the year 2012. Again, we have worked with the Studer Group coach, Colleen, to help us navigate a journey to improve our course to make the patient experience better. The HCAHPS phenomenon that all hospitals face will test our passion, will, and dedication to work together as a team. In today’s environment of transparency, the public is starting to evaluate healthcare from a perception of service and to compare hospitals based on HCAHPS scores.

The third theme of 2012 was the Meditech implementation. The Meditech implementation also tested our passion, will, and dedication to work together as a team. I am grateful for our resilient and loyal IT staff. I am also grateful for our staff, to include our physicians, in their patience and flexibility to adapt to the IT world we all now live in to improve care.

As we all embrace the year 2013, let us all be thankful that we made it through 2012 even though we faced many challenges. The year 2013 will bring some new ones, as well as a continuation of the challenges we faced in 2012, such as Meditech and HCAHPS. The new challenges will center on value-based purchasing. With the Affordable Care Act, we must all work together as a team, as we learn how to navigate the uncertain sea that we face. We must realign our sails to face new winds. We must transition from a sick-care focus to wellness, prevention, and disease management. We must manage utilization and create a continuum of coordinated care and reduce hospital-acquired conditions. We must evaluate ways to provide care at home and reduce returns to the hospital for the same conditions.

The year 2012 was a very good year, and the year 2013 will be better if we all stick together and work as a team to embrace the new dawn under the Affordable Care Act. 

Sincerely,

Ed Piper, Ph.D.

Former President & Chief Executive Officer, 2000-2016

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The year 2012
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Letter from the 2012 Annual Report