Letter from the 2012 Annual Report

Letter from the 2012 Annual Report

This letter from Ed Piper, CEO, Onslow Memorial Hospital, first appeared in the 2012 Annual Report. It is the first installment of an ongoing series of CEO's Corner posts by Dr. Piper.

We recently issued our 2012 Annual Report and Guide to Doctors and Services, a document which reflects the accomplishments and dedication of a passionate team of people.

I thank the many members of our team, including the Hospital Authority Board, the OMH Foundation Board, the Executive and Management teams, medical staff, employees, Auxiliary and the Patient and Family Advisory Council for their loyalty and passion for serving. In our service to others, we have reaffirmed our commitment to having a culture based on sensing the needs of others, with a philosophy of patient- and family-centered care.

Over the past year, we have made major accomplishments in improving quality, safety, and the patient and family experience. We spent a considerable amount of time and efforts in the implementation of our state-of-the-art electronic medical record, which should be completed this summer. We also implemented the da Vinci robotic surgical system that has improved patient satisfaction and quality for surgical procedures by reducing pain, blood loss, and length of stay.

An addition to Onslow Radiation Oncology was the implementation of our PET scan capability, which improves our diagnostic work on behalf of cancer patients. An initiative that we have implemented to improve the patient experience is our partnership with the Studer Group. It is helping us to improve the experiences of our patients as well as the quality of our services. Based on the Studer principles, we will be addressing five major areas of focus: growth, finance, people, quality and service.

We also continue to partner with the Institute for Patient- and Family-Centered Care with an emphasis on treating all patients and their families with dignity and respect in a collaborative information-sharing perspective. Our Patient Service Navigator continues to be a viable part of our patient- and family-centered care experience.

A special thanks to our OMH Foundation members who continue to serve by providing our annual community fundraisers such as Cowboy Up! and Hippie Hippie Shake. Our goal is to raise significant funds to assist in the construction of a new patient tower that will provide state-of-the-art inpatient services for our community.

In the coming year, we will strive to develop new alignment opportunities with Vidant Health to assist us in meeting the many community healthcare needs of our citizens. These service-based alignments would supplement our services and also give us the opportunity to provide healthcare in a more collaborative effort while improving quality and safety. In the past, we have partnered with Vidant – formerly known as University Health Systems – in the development of Onslow Radiation Oncology. Our vision is to develop more partnerships. We also hope to improve relationships and to develop a continuum of services that better serves our patients and our staff.

I thank our entire team as we answer a calling from the heart to serve in a place where people care, in a culture of sensing the needs of others, embraced by a philosophy of patient- and family-centered care.

Sincerely,

Ed Piper, Ph.D.

Former President & Chief Executive Officer, 2000-2016

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Letter from the 2012 Annual Report