Patient Quality of Care

Quality of Care

OMH has an established policy to resolve patient care concerns. Patients may relay their concerns verbally or in writing, whether an inpatient or outpatient. Our providers will attempt to resolve concerns as they occur whenever possible — and when not possible, in a timely manner.

Concerns that cannot be resolved will be referred to others who will assist in the resolution. Other resources include Risk Management, Manager/Director of Department/Unit, Hospital Chief of Staff, Director of Patient Advocacy, Compliance Officer, Privacy Officer, Nursing Supervisor and Administrator on Call. Patients will be provided with written follow-up when indicated, to include the investigative process, results of the investigative process and name of a hospital contact person.

For unresolved issues, patients may address their concerns to the following agencies:

  • Department of Health and Human Services at 1-800-368-1019. Medicare beneficiaries may request a medical peer review regarding quality of care or disagreement with a coverage or discharge decision.
  • North Carolina Division Medical Care Commission at 919-855-3750 or 1-800-624-3004.
  • The Joint Commission at 1-800-994-6610 or at www.jointcommission.org. The Joint Commission conducts unannounced surveys to evaluate organization compliance with nationally established Joint Commission standards.
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