Organizational Values

Our Mission  – What drives us

The mission of Onslow Memorial Hospital is to provide excellent patient health services in a family centered-environment.

Our Culture – What we are all about

At Onslow Memorial Hospital, the clinical staff, non-clinical staff, healthcare providers and volunteers partner together with patients and their families to support the patient experience.  We thrive on a shared passion to sense the needs of others through a patient- and family-centered care philosophy.  We are driven by a set of core values to serve our community through human touch.

Patient- and Family-Centered Care

In our daily work, we support the following patient- and family-centered care principles: dignity and respect, collaboration, participation, and information sharing.  As a partner with the Institute for Patient- and Family-Centered Care since 2009, we have seen our culture flourish by collaborating with the patient and family, seeing them as essential members of the healthcare team.

Hardwiring Excellence

We have partnered with the Studer Group to support our journey toward excellence.  Through this partnership we continue to learn and hardwire evidence-based best practices to improve the experience for our patients, families, staff members and providers.  It really is about getting back to the basics, engaging our passion to serve others, and committing to service and operational excellence.

You and your family are our purpose.  You make our work worthwhile.  You give us the opportunity to make a difference.

We are Onslow; we are PROUD

We want to ensure that the patient experience is not just positive, but ALWAYS positive.  This is why our staff developed expected service behaviors.  We are PROUD to be a member of the Onslow Team and PROUD to serve our community!

P – Positive First Impression

R – Responsive

O – Ownership

U- Unity

D – Demonstrates Compassion

 

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