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FAQs
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What if you, the visitor, are not in good health?

The spread of many viruses can be avoided by thorough hand washing, and by coughing or sneezing into the bend of your arm (not into your hands or into the air). We ask that you wash your hands and/or use hand sanitizer every single time before entering a patient’s room.  
 
If visitors are suffering from any type of illness, have recently been exposed to a communicable disease (even if you think you don’t have it), have a fever (even a minor one) or have a rash, we ask that you do NOT visit a patient. Instead, please consider calling or sending a card to let the patient know you are thinking of them.


Where can I park? Do I need to pay?

Convenient Visitor Parking areas are clearly designated at the front of the hospital. There is no charge—you are our guest! Handicapped parking can be found in every Visitor Lot. If you are picking up a discharged patient, we ask that you park in the Visitor Parking area until the patient has been released, at which time you can then use the drive-through canopy area to pick up the patient.


Can I get to the hospital via public transportation?

Yes, and there are two options:

  • Onslow United Transit System (OUTS) can provide you with non-emergency transportation services through our Demand Response or Dial-a-Ride program. The OUTS hours of operation are 7:30 a.m. to 4:30 p.m., Monday - Friday. To request transportation, please call OUTS at (910) 346-2998. If you are hearing- or speech-impaired, call (800) 735-2962 (TTD) or (800) 735-8262 (voice).
  • Jacksonville Transit makes stops at Onslow Memorial Hospital throughout the day. Online, go to www.ci.jacksonville.nc.us and click on “Jacksonville Transit.” Or, you can call (910) 938-RIDE (7433) Monday - Friday, 6 a.m. to 6 p.m. for personalized help with bus routes.

Is there a special visitor entrance?

No, please use the front entrance to Onslow Memorial Hospital and ask the volunteer at the front desk for assistance in locating and directing you to the patient you are visiting.


Is there an ATM in the hospital?

Yes. It is located near the cafeteria on the first floor of the hospital.


Does Onslow have patient and visitor security?

Absolutely. Hospital Security personnel are constantly available to address issues and protect any patient who expresses a personal security concern or feels harassed by any guest. In addition, our visitors should feel safe on our premises.


Do I need to call ahead to visit a patient?

No, you do not. However, please make sure the area of the hospital to be visited has no special hours or restrictions (for example, Labor and Delivery or the Intensive Care Unit) before coming to the hospital.


Where can I eat?

You are invited to enjoy our Onslow Memorial Hospital cafeteria, now with a seating capacity of 150, where you’ll find superior quality and a wide selection of menu items, featuring our hot entrée bar, 30-item salad bar, and our grill, serving your favorite short-order items. The cafeteria is open 24 hours a day (with brief closings for cleaning and preparation), 7 days a week.
 
Our Food and Nutrition Services Department offers several special programs. For example, we provide one guest tray, free of charge, at each meal for a pediatric patient’s family member or visitor. In addition, it is our policy to offer you complimentary coffee and/or ice tea in our cafeteria while you are here visiting a patient.


May I stay overnight with a patient who is a family member?

The answer to that question is “sometimes yes.” However, visitors must receive permission from the charge nurse or the patient’s attending physician. One parent or legal guardian is permitted to stay overnight with their child on the Pediatric Unit. When staying overnight is not a viable option, please know that we are always here to answer your phone calls and keep you updated on the status of a patient, day or night.


Is there a chapel or quiet place?

Yes, and you are welcome to visit it. The Chapel is located just off the main lobby on the first floor and is open to everyone for quiet meditation and prayer. In addition, there are gazebos and picnic tables outside the front of the hospital. Near the Onslow Radiation Oncology Center, patients and their guests can relax on a bench in the healing garden, a project of Leadership Jacksonville-Onslow.
 
Pastoral Volunteer Committee members are always available, but only at the request of a patient and/or family member as we respect a patient’s right to all decisions regarding spiritual care.


May I send a small gift or flowers to a patient?

Yes, and that would be wonderful! Our Gift Shop volunteers can help you with your choice, take your order, and see that it is delivered to the patient’s room. The Onslow Memorial Hospital Gift Shop can be reached directly at (910) 577-2547. Hours of operation are 9 a.m.-5 p.m., Monday through Thursday. Friday, Saturday, and Sunday hours vary, but the shop is generally open 1-4 p.m. on those days. 


May I call a patient’s room?

In many situations, yes. Again, the answer to that question will depend on the location and status of the patient. For example, directly calling a patient who is in the Intensive Care Unit (ICU) may not be possible; however, if you are a family member, you will be able to call the ICU for information and updates on your loved one’s condition, day or night. Onslow Memorial Hospital Main Number: (910) 577-2345

Mail and flowers should be addressed to patients by name, in care of:

Onslow Memorial Hospital
317 Western Blvd.
Jacksonville, NC 28546