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Patient Quality of Care

OMH has an established policy to resolve patient care concerns/issues.

Patients may relay their issues/concerns verbally or in writing, whether an inpatient or outpatient. 

Healthcare providers will attempt to resolve complaints as they occur when possible; and when not possible, in a timely manner. 

Complaints that cannot be resolved will be referred to others who will assist in the resolution. Other resources include Risk Management, Manager/Director of Department/Unit, Hospital Chief of Staff, Director of Patient Advocacy, Compliance Officer, Privacy Officer, Nursing Supervisor, and Administrator on Call. 

Patients will be provided with written follow-up when indicated, to include the investigative process, results of the investigative process, and name of a hospital contact person. 

For unresolved issues, patients may address their concerns to the following agencies: 

Privacy of Information complaint to the Department of Health and Human Services at 1-800-368-1019. 

Medicare beneficiaries may request a medical peer review regarding quality of care or disagreement with a coverage or discharge decision.

Patient Quality of Care to the North Carolina Division of Facility Services at 919-855-3750 or 1-800-624-3004. 

Patient Care or Safety to The Joint Commission at 1-800-994-6610 or at the Joint Commission’s website: http://www.jointcommission.org/generalpublic/complaint/. The Joint Commission conducts unannounced surveys to evaluate organization compliance with nationally established Joint Commission standards. Onslow Memorial Hospital was successfully surveyed in January 2009 and received full accreditation status. 

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» Onslow Memorial Hospital Quality of Care Information (pdf)
» Onslow Memorial Hospital Quality of Care Information - Spanish Version (pdf)