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Onslow. Memorial Hospital
Patient and Family Advisory Council (PFAC)
The Patient and Family Advisory Council is endorsed by the Onslow Memorial Hospital Board for the purpose of service improvement with the following purpose:
Purpose
Community and patient views and expectations will be shared and discussed among hospital leadership, employees, and Board members through the Patient and Family Advisory Committee whose role shall:
- Assist in guiding medical service planning for Onslow Memorial.
- Guide Service Improvement initiatives to include enhancing patient satisfaction, staff morale, and system deliveries.
- Assist with identifying barriers and needs.
- Develop service recommendations to Senior Management and Board members.
- Provide a communication forum from various stakeholders in the community.
- Monitor and assess the community’s perception of the Service Improvement Program.
- Ensure the needs of the community are met with a more efficient and effective system of care.
Mission
Our mission is a journey to embrace the passion of sensing the needs of others in order to create and enhance service excellence by fostering teamwork, building patient loyalty, and celebrating the joy of caring.
Participation
The committee represents members of the community, patients, Executive Team, Board members, auxiliary members, physicians with interest may attend as needed and consultants as needed.
Frequency
The Patient and Family Advisory Council maintains a standing meeting scheduled bi-monthly.
Membership
Membership will be governed by the council based on recommendations by the Board, CEO, and Director of Service Improvement. Membership will include eight patient representatives, two Hospital Board members, members of the Executive Team, two employee representatives, one auxiliary representative and several physicians.
Want to become a member of the PFAC? Click here to apply.
List of PFAC Members » Downloadable PDF
Contact The PFAC »
